Online Returns/Exchanges

As a valued customer, we want you to know that we care and we vow to ensure you have a great retail experience with us. 

Should you wish to return your item(s) for any reason, please contact us within 14 days from receiving your order for a case number explaining the reason for your returns request. Item(s) should be returned within 14 days from receipt of your case number.

To request a case number and further instructions on how to return your order, email us Monday to Friday. Exchanges/returns will be processed upon receipt of the regarding item(s). Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange, or credit.

Packages sent without first contacting us will not be accepted.

Returns/Exchange Conditions

Please refer to the following criteria as a guideline only to our returns/exchange policy:

General

      No monetary refunds available.

      Exchange or store credit only.

      Items must not be damaged.

      Items must be in new/original condition with all tags and packaging intact.

      Exceptions and other conditions will be noted within the item description.

      Evaluation process may take up to 10 days from receipt.

      Upon dispute, the returns/exchange decisions by Lemar & Dauley will be final.

Apparel

Items must be in an unworn, resellable condition with all original tags and packaging intact.

Incorrect item, missing item or faulty item

If you believe there is a fault with an item you have received, please contact us as soon as you discover the issue to start the returns/exchange procedure and we will do our best to resolve the problem. A replacement will be sent where the item is still available. Under these circumstances, the shipping cost of the replacement where items are missing, or the return shipment where an incorrect or faulty item has been received will be covered by Lemar & Dauley.

Store Credit

Store credit will be given when an exchange is unavailable and is valid for a period of 12 months from the initial date of issue.

There are no refunds or exchanges for sale and promotion items.

Standard and Express Delivery

Most domestic and international orders will be shipped using FedEx delivery service.

Order Tracking

Tracking numbers are provided for all international orders. For an up-to-date status of your order, you can enter the tracking number that we have provided in the FedEx website.

Delivery Times

For most cases, orders placed before 10:00am Monday to Friday using our express shipping method will be processed within 1 business day.

Orders placed using our standard shipping will be processed within 3 business days.

Please allow extra time for your order to be processed during public holidays and busy periods.  For details on public holidays in the destination country, please refer to your local government website. Note that delays may occur as a result of pending payment authorizations.

If you do not receive a tracking confirmation within 3-4 business days from the day you completed your payment, please kindly contact our customer service representatives for more information. Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared. During such instances, the estimated delivery time may be affected.